Congratulation you have just purchase a state of the art Cloud PBXact Unified Communications solution.

Account Setup

Sangoma requires all new Cloud PBXact clients to complete these two steps to finish the initial setup of your account. If these steps are not completed you will not be able to proceed with the configuration of your system.

Step 1: Set Up e911 for the main location

Step 2: Account Sign up Verification by calling 920.886.0226

PBX Setup and Configuration

Sangoma offers two options at this point:

Option 1: Do it yourself

Option 2: Use the free Onboarding Service from Sangoma

Sangoma Assisted Onboarding Services

Onboarding services are covered in 3 main steps and is started by the onboarding ticket creation as outlined above.

  1. Welcome and Introduction Call
  2. Order Verification Call
  3. Activation Call

Welcome and Introduction Call

Order Verification Call

Activation Call


  1. Sangoma supports the use of other IP phones than its brand. You will need to purchase the 3rd party phone support option to receive onboarding support for these devices. The 3rd party phone support option enables the End-Point Manager module of PBXact and provides ready to use templates to provision phones. Please review our supported list from here
  2. We include in our service inbound routes, outbound routes, Time of Day routing schedules, IVR, extensions, Zulu. Anything outside will be dealt on a case by case basis and needs to be discussed with your onboarding engineer. Advanced services may require the purchase of professional services hours.
  3. We do not take responsibility of designing the customer's LAN and WAN network. But because this design is critical for overall voice quality of your system, we will help you point out areas for improvement if required.
  4. This service is not an 'on the fly' service by just calling in and performing open ended support sessions. We respect your time and we want to make this process as efficient as possible for everyone. This is the reason there are questionnaires and scheduled calls. We expect you to provide the information in a timely manner and to show up on scheduled calls on time or help us reschedule - just as you would expect us to do the same.
  5. The whole process of onboarding will be carried through a single support ticket. Typically, we leave the ticket open for about 30 days following the Activation Call. After that time, customers with support requests will have to use our ongoing tech support process.