Property Managers initial configuration is performed through the FreePBX / PBXact PBX WebGUI.  Once configured, Hotel users (staff, guests and non-admin staff) will use the User Control Panel (UCP) of FreePBX / PBXact to access the Property Manager Dashboard for regular use and operation. (UCP is the end user Dashboard of FreePBX/PBXact which includes FrontDesk access, if enabled by the PBX administrator.  For more information on UCP click here)


Before starting to setting up Property Manager, you  must to perepare some stuff like:

Do not delete  Property Management directory and groups related to it. The risk is to break everything.
If the customer group is deleted then:

  • If empty :
    • Recreate this one.
    • Go to Privileges
    • Select again the customer group
    • Submit.
  • If not empty :
    • Recreate this one.
    • Add the rooms checked in manually one by one.
    • Go to Privileges
    • Select again the customer group
    • Submit


These changes are applied every night through crontab. If your server is down and the schedule is passed, then delete it and create another one for the next day.

You must define a content for ticket which will be displayed after each check-in.

You must to include some simple HTML tags.

The features will be displayed inside body, bottom the last line.

Click on submit and return on Customer Ticket and click on Preview button to see its result like this:

Once all the items are configured, click the Submit button to save all changes.

Room type

This sections defines the room type.

Below is a description for each item:



TypeName for the room type
Price*The Price for the room type
Guest + *Price for the Room Type when an additional guest is added to the room
TaxesTax amount for the room.

You can edit and delete each room type as well.

Adding Room

This section configures all the room types with their respective room number and Models

Billing Rates

Set the cost for phone calls made from rooms 

Maid Services

Create room service options for guests to use during their stay.  A guest can dial a room service option to alert the receptionist, by dialling a prefix + Service Number (mentioned below). 

Below is a description for each item:



Service NumberService number you wish to associate with the room service option (typically a 2 digit number) . Up to 14 (01 - 14) Service Numbers can be defined
Label *Friendly name provided to the Service Number (i.e. 'Need Help)
FileYou can select a custom audio file recorded through System Recording menu.

Priority Level

Priority Level for the Service Number. The receptionist will respond to this request using the priority level. A Service Number with higher priority (ie..1) will be responded to first.

Click on trash to delete an item.


Remote Access Control (RAC) is an optional feature to be used to send some request to any device during check-in / check-out like: Ip Relay


Property Manager Dashboard (accessible from UCP) feature permissions can be assigned for specific user groups (ie. Receptionist, Accounting, Hotel guests)
For example, you may wish guests to have access to UCP to send requests to the receptionist, but also restrict other  UCP features that only Hotel staff should have

Mini Bar

Usage with prefix (Default: *37), is able to add some drinks to the room, which will be used during the billing.
When the chambermaid cleans the room, she could check the mini-bar and enter all drinks used by the guest.

Eg: Dial *37 and when you hear the prompt dial 1 2 2 followed by * (* to save your order )
1 could be a Coca, and 2 could be a Whiskey. So 1 Coca and 2 Whisky, total 3 drinks.

Restaurant Settings

Also, you can edit and delete any proctuct clicking on pencil and trash icon on left of row.

Click on + or - to show or hide the product pricture.

Now that Property Manager is configured, navigate to Property Manager Dashbeoard for Staff and End-User details

Please restrict the group to allow what you want the users in the group to be allowed to. By default all the options are allowed