Purchasing support credits for your Sangoma Products is easy and only takes a minute.
Purchasing Support Contracts
- Log into the Portal at https://portal.sangoma.com. If you do not have an account, please see How to Create a Portal Account.
Forgot your password? Click the I forgot my password link if you need assistance.
- Click on the Store option in the left side menu.
- Click the Product tab in the horizontal row of tabs for the product you want to buy a support contract from. In our example we will use PBXact UC product.
Pick Support & Warranties from the left nav.
Provide your Deployment ID or Serial number for the product and press Next
- The Wizard will inform you of how many packages you would need to purchase to bring the support contract current. Support contracts must remain in place from original purchase date. So if your last renewal or purchase date of the product is over a year old it will make you purchase the catchup years to get current.
How to Open a Support Ticket
See How To Open A Support Ticket for instructions on how to submit your support request.