Toll-free telephone numbers allow your callers to reach you without the caller incurring a long-distance charge for the call. Toll-free numbers begin with 800, 844, 855, 866, 877, or 888.
You can purchase new toll-free numbers in SIPStation or port-in a toll-free number that you already own. If porting, please follow the instructions in our guide to Number Porting.
Toll-free service is designed to be an inbound-only service and is not guaranteed to provide any outbound calling, including, without limitation, 911 services.
With SIPStation, unlike with some other providers, toll-free numbers do not need to "forward" or "point" to another number.
In order to gain access to purchasing toll-free numbers, you need to have a SIPStation account and be logged in. Toll-free numbers are not available in SIPStation Free Trial accounts. You would need to upgrade to a full account to obtain toll-free DIDs.
Toll-free service is a prepaid, metered service. When callers call your toll-free number, you will be charged for the call. This per-minute fee is withdrawn from the funds in your "Top-Up" account as described in our "How Metered Service Works" wiki. You can adjust your top-up settings to change the top-up amount (minimum $25) and low balance limit (minimum $5).
If Top-Up is not yet enabled on your SIPStation account, it will automatically become enabled when you purchase your first toll-free DID. This means that a top-up charge (minimum $25) would be placed on your account when purchasing your first toll-free number. (Purchasing multiple toll-free numbers will not result in multiple top-up charges.)
If Top-Up is already enabled, and the available funds in your top-up account exceed the low balance limit, then you would not be charged a top-up fee when purchasing a toll-free number.
Since inbound calls to your toll-free numbers are charged on a per-minute basis, they do not count as a concurrent call for your trunks. In other words, if you have two trunks and have 5 inbound calls on your toll-free number at the same time, you are still not using any of your unlimited trunks, so you can still make or receive two normal calls.
Please see our wiki Adding Services or DIDs to Your Existing Account for instructions on selecting and purchasing new toll-free numbers in the SIPStation Store.