The System Recordings module allows for the management of built-in recordings and provides an easy-to-use interface for adding new recordings for IVRs, Announcements, Queues and so on. 

There are three ways to add System Recordings: uploading a file, recording within the browser, and recording over an extension.

Logging In

Adding a System Recording

Click the Add Recording button.


The name of the system recording on the file system. If it conflicts with another file, then this will overwrite it.


A description of this recording to help you identify it.

File List for (Language)

A sortable File List / play order. Here, you can string multiple files together into one recording. The playback will be done starting from the top to the bottom.



Replacing a File (Re-Recording)

Files can be replaced by clicking them once, which will turn them green and place them into replace mode. (A dialog box will appear asking you to confirm that this is what you want to do.) The next recording you record or upload will then replace this green file upon save.

Upload Recording

Allows upload of files from your local system. Supported upload formats are: WAV, aiff, alaw, flac, g719, g722, gsm, mp3, oga, ogg, sln, sln12, sln16, sln192, sln24, sln32, sln44, sln48, sln96, ulaw, wav, wav49. This includes multiple files, and archives that contain multiple files.

Click the Browse button to select a file from your computer. Or, drag and drop files from your desktop onto the Drop Multiple Files or Archives Here box.

Record in Browser

This will initiate a WebRTC request so that you will be able to record from you computer in your browser.

Record Over Extension

The system will call the extension you specify. Upon hangup, you will be able to name the file and it will be placed in the list.

Add System Recording

This option allows you to add any previously created system recording to the list of files above. To use this option, select a recording from the dropdown menu. It will be added to the file list.

Link to Feature Code

Yes/No: (Options not available on non-existent or compound recordings.) Whether to allow users to re-record the recording by dialing a feature code. Select Yes to create a feature code that will allow this recording to be changed directly by a user. This allows users to make their own changes without needing to contact an administrator.

Feature Code Password

(Optional) If the Link to Feature Code option is set to Yes, this password can prevent unauthorized users from accessing the feature code for the recording. Users will need to enter this password before they can re-record the recording via the feature code. Enter digits only. If the Link to Feature Code option is set to No, this field will be grayed-out.

Convert To

The file formats you would like this system recording to be encoded into. Options include alawg719g722gsm, slnulawwav, and wav49. Select one or more file formats.


When finished, click the Submit button and then click the Apply Config button.

Re-Recording an Existing System Recording

Re-Record via Phone

The easiest way to revise the audio in an existing system recording is to use a feature code and a phone handset.

Once these one-time steps have been performed, the recording can be re-recorded from any phone without further interaction with the administrative Web UI. Here is the procedure to re-record an existing system greeting using the defined feature code:

Re-Record via GUI

An admin can use the GUI to replace a sound file with a new recording.