Broadcast (XactDialer) module allows you to send a message broadcasting to a predefined list of phone numbers. You can decide which message is played depending on if a human answers the call or an answering machine/voicemail.
A campaign is a set of instructions on when we should be dialing, what list of phone numbers should be included in the dial list and what messages or destinations we should be routing to (based on if the call is answered by a human or answering machine).
A call group is a list of names and numbers that any campaign can include to be called based on the campaign settings.
Log into the “Broadcast Module” and you will see this screen.
Service is currently: "Running" or "Stopped" When running any active campaigns that have calls to place will be placed. When stopped no calls will be placed for any campaigns.
Number of Concurrent Calls- Max number of calls all running campaigns can place at anytime.
On the right side we can see a list of all campaigns that have been created. Click on “Add a Campaign” to create a new one or click on any campaign to edit the campaign settings.
Campaign Name- A unique name for this campaign.
Here you define which call groups should be dialed. A “call group” is a list of names and numbers that will be dialed.
Save- Press “Save” after picking a CSV to import or if you would rather enter the name and numbers manually you can skip to the Upload CSV step.
In our example above we are looking for a csv list called mylist.csv from our FTP server every 5 minutes and if we find the file we pull it down and delete it from the FTP server.
Now route a inbound DID to the IVR and you have full control to activate or deactivate your campaign.
If you have the Dialer service stopped and you activate the Campaign through the toggle switches it will start the dialer service for you automatically.