Overview 

Broadcast (XactDialer) module allows you to send a message broadcasting to a predefined list of phone numbers. You can decide which message is played depending on if a human answers the call or an answering machine/voicemail.

A campaign is a set of instructions on when we should be dialing, what list of phone numbers should be included in the dial list and what messages or destinations we should be routing to (based on if the call is answered by a human or answering machine).

A call group is a list of names and numbers that any campaign can include to be called based on the campaign settings.

Logging In 

Log into the “Broadcast Module” and you will see this screen.

General Settings 

Campaign Management

On the right side we can see a list of all campaigns that have been created. Click on “Add a Campaign” to create a new one or click on any campaign to edit the campaign settings.

Call List Groups 

 

 In our example above we are looking for a csv list called mylist.csv from our FTP server every 5 minutes and if we find the file we pull it down and delete it from the FTP server.

 

Toggle Campaign on or off remotely