Broadcast (XactDialer) module allows you to send a message broadcasting to a predefined list of phone numbers. You can decide which message is played depending on if a human answers the call or an answering machine/voicemail.
A campaign is a set of instructions on when we should be dialing, what list of phone numbers should be included in the dial list and what messages or destinations we should be routing to (based on if the call is answered by a human or answering machine).
A call group is a list of names and numbers that any campaign can include to be called based on the campaign settings.
Log into the “Broadcast Module” and you will see this screen.
Number of Concurrent Calls- Max number of calls all running campaigns can place at anytime.
Start- Start all active campaigns to start dialing numbers.
On the right side we can see a list of all campaigns that have been created. Click on “Add a Campaign” to create a new one or click on any campaign to edit the campaign settings.
Campaign Name- A unique name for this campaign.
Here you define which call groups should be dialed. A “call group” is a list of names and numbers that will be dialed.