On August 1, 2019 the FCC defined new requirements to help ensure that callers from a Multi-Line Telephone System(MLTS) have access to dialing 911, alert others that might be able to aid first responders, and provide proper location identifying data through means such as an appropriate Caller ID Number being used for the emergency call.  This document will provide setup instructions to make sure your system is in compliance.  

These new requirements are defined by the following, and must be met by February 16, 2020 for US based systems:

For more information, see:

Setting up FreePBX(13, 14, 15+)

Create an Outbound Route so extensions can directly dial 911 without any prefix(Kari's Law)

Set up a Paging call to notify others when an extension dials an emergency Outgoing Route(Kari's Law)

Ensure the correct Caller ID Number is sent with the emergency call(Ray Baum's Act)

Known Issues:


If you set up an emergency route and/or outbound notification, of course you should NOT dial 911 to test it! This would generate an actual emergency call!

Instead, include "933" as a dialpattern in your emergency route, and then dial 933. This will reach an automated address verification service that plays back your e911 address information. Not all service providers offer 933 as a test service. If 911 must be called for testing, make sure it is clearly stated to the operator that the call is a test.