The following steps will guide you through the re-installation process of your System 400 or System 1200 Sangoma appliance
Plug a network cable (cat 5) into LAN 0 on the appliance as seen below:
Plug a USB-to-Serial Console Cable into the Console Port located on the front of the appliance, as seen below:
The System 400 does not come shipped with a USB-to-Serial console cable. However, it is a standard console cable that is used with any networking equipment. Below is an example image of a usb-to-serial cable:
Plug the RJ45 end into the the Console port on the appliance
Plug the USB end into a laptop or desktop computer
If your computer does not have the software drivers installed for the usb-to-serial cable please visit the following page:
-> Appliance USB to Serial Cable
-> you must have the drivers installed otherwise your computer will not be able to communicate with the appliance through the console cable.
This is required for the following steps. If you cannot locate the USB recovery key, you can quickly create one yourself using your own USB key and by following the instructions on this wiki
To change the boot priority for 1100 to be number 1 in the list scroll down to Boot Option 1, press the <enter> key and set the USB drive so that it will boot first from the USB drive.
Once we have completed the Recovery process you will need to log back into the BIOS and change the Boot order to have the Hard drive be Boot Option #1.
As the appliance reboots it will boot from the USB recovery key and prompt you for PBX installation. Select the Full Install of the Current Stable version - Asterisk 13 as of this writing.
The final step is to reactivate the appliance with the deployment ID that originally shipped with your system.
If your system is licensed for PBXact UC the conversion process will happen in the background when you activate as outlined below.
To reactivate your appliance type the following on screen:
-> fwconsole sa a <deployment Id>
-> press the <enter> key
replace "<deployment id>" in "fwconsole sa a <deployment id>" with your deployment ID. If you do not know your deployment ID please refer to your invoice or log into the sangoma portal to find out
Once the install process is complete, locate your Deployment ID number from the Sangoma Portal or from your Invoice, and issue the following command:
fwconsole sysadmin activate XXXX (Replacing XXX with your deployment ID)
fwconsole sa eol