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Overview

  • Pressing the Queue Agents button will show you a list of queues you can log into and log out of. Only queues in which you are set up as a dynamic agent will be displayed. The PBX GUI Queues module is used to configure static vs. dynamic agents.


  • For each queue you can see the following options:
    • (-) - Not logged into queue.
    • (+) - Logged into queue as a dynamic agent, which means you can also log out at any time.
    • (X) - Logged in as a static agent, which means you cannot log out.
    • (P) - Logged into queue, but paused.

Logging Into a Queue

  • You will see a  "(-)" in front of any queue you are allowed to log into. This means the queue is set up to allow you to log in as a dynamic agent, but you are not currently logged in.


  • Highlighting that queue and pressing the Login/out button will log you in.

Logging Out of a Queue

  • You will see a  "(+)" in front of any queue that you can log out of. This means the queue is set up to allow you to log in as a dynamic agent, and you are currently logged in as a dynamic agent.


  • Highlighting that queue and pressing the Login/out button will log you out.

Pausing Yourself In a Queue

  • In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. This would be any queue that currently shows a "(+)" or "(X)" next to the queue.


  • Highlighting that queue and pressing the (Un)Pause button will pause you.

Unpausing Yourself In a Queue

  • Any queue you are logged in to, in which you are currently paused, will be shown with a "(P)" in front of the queue.


  • Highlighting that queue and pressing the (Un)Pause button will unpause you.


When the All Queues option is highlighted, when you press either the Login/out or (Un)Pause button, the action will affect all queues. So to pause yourself in all queues, highlight All Queues and press the (Un)Pause button.

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