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Overview 

The Voicemail Reports module is useful for taking a quick look at recent voicemail activity and how the voicemail boxes are configured. You can tell if voicemail users have recorded their greetings and, if required, listen to them as well.

Logging In

  • Log into the Voicemail Reports module and you should see a screen like this.

             

View Voicemails

  • This page allows you to review all the voicemail messages currently residing on the system. Note that you may sort by clicking on the field names.
     
    • Mailbox- The mailbox this message belongs to.
    • Date- The date this message was left.
    • Folder- The folder this message currently resides in.
    • Caller ID- The person who left the message.
    • Duration- The length of the message in seconds.
    • Listen- Click the blue icon to listen to or save this recording.

Greetings & Settings

  • This page is designed to give you further insight into your voicemail system. You can quickly tell who needs to record greetings so things like the name directory won’t spell out names. You can also easily see who is setup to receive voicemail to email. In this example, we can see that Ext 380 is not set up at all and Ext 404 still needs to record a “Busy” greeting. Note that you may sort by clicking on the field names.

             

    • Mailbox- The mailbox that all of the following options apply to.
    • Password- The password for the mailbox.
    • Name- This recording is played when someone enters the name directory or when a caller first reaches their mailbox.
    • Busy- This recording is played if you are busy.
    • Unavailable- This recording is played if you are unavailable.
    • Temporary- This recording is played if someone has recorded an out of the office message.
    • Attach- Email will be sent to the address shown in this column when a voicemail is left.
    • Delete- If this column reads "Yes," then email will be deleted from the mailbox when it is emailed.

Recap

The Voicemail Reports module provides “at-a-glance” access to basic voicemail usage and setup. This module is particularly useful on system turn-up, helping to ensure that all voicemail users complete their personalization of the voicemail application.

 

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