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What is the Directory Module used for?

The directory module allows you to create directories of users that can be accessed by callers through modules like the IVR.  You can create a company wide directory or create a directory for an individual department.  You may also specify where the user goes when they choose a directory member. For example callers may look up the CEO but it dials the CEO's assistant.

How is the Directory Module related to the other Modules?

The Directory module interacts with users typically through the IVR. The name is played through Text to Speech, a Voicemail Recording, or a recorded announcement.

How Do I Get to the Directory Module?

  • On the top menu click Applications
  • In the drop down click Directory

How Do I Use the Directory Module?

See the Module User Guide

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