What is the Callback Module used for?
A callback will hang up on the caller and then call them back, directing them to the selected destination. This is useful for reducing mobile phone charges as well as other applications. Outbound calls will proceed according to the dial patterns in Outbound Routes. Generally you would point at the destination to a callback you created from either a IVR or an inbound route direct. Any module of your PBX can route the call to this destination.
How Do I Get to the Bulk Extensions Module?
- From the top menu click Applications
- In the drop down click Callback
See the User Guide