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I would like to try your service, how do I get started?

Create an account or log into your existing account at https://sipstation.com and purchase at least one trunk along with as many DIDs as you require. Each trunk will allow one simultaneous outbound or inbound call.  Once you have an account, you can install our module from the FreePBX online repository in Module Admin and auto configure your trunks in FreePBX with a key you obtain from your portal. We recommend forwarding ports UDP/5060 and UDP/10000-20000 for standard FreePBX/Asterisk based installs. It may be possible to get your service working without port forwarding but optimal service will be obtained with the above mentioned ports. Alternatively, detailed instructions are available at www.freepbx.org/freepbx-trunks.

How quickly will my service be setup once I purchase it?

The trunks and DIDs are activated immediately upon signing up with our service. It usually takes about 60 seconds for them to be provisioned. You can then get your credentials in the portal and you will also get details emailed to you. Your service will be live after that.

How do I update my credit card information in my account?

 Once logged into the SIPStation Store, click on the Billing tab on the navigation bar above. You can adjust your credit card information there.

How do I cancel my service?

You can cancel at any time after obtaining the service - without any hassles. It's completely automated. Just click on the Customer Service tab on the navigation bar in the SIPStation store and click "Cancel Account". Your cancellation will be processed immediately.


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