Broadcast (XactDialer) module allows you to send a message broadcasting to a predefined list of phone numbers. You can decide which message is played depending on if a human answers the call or an answering machine/voicemail.
A campaign is a set of instructions on when we should be dialing, what list of phone numbers should be included in the dial list and what messages or destinations we should be routing to (based on if the call is answered by a human or answering machine).
A call group is a list of names and numbers that any campaign can include to be called based on the campaign settings.
Log into the “Broadcast Module” and you will see this screen.
Number of Concurrent Calls- Max number of calls all running campaigns can place at anytime.
- Maximum Retries- Number of times to try busy numbers back.