- When Sangoma sells a product that specific product is registered in the portal under the original purchaser (Primary Owner) of the product and only they can see the product and purchase support and open support tickets for the product. If another customer needs access to manage that same product and open support tickets they will log into their own Portal account and make a co-ownership claim on the product as outlined here.
- The primary owner of the product will get a email alert asking them to approve the claim. The steps below show how the Primary Owner can approve or deny the co-ownership claim.
Log into your Portal account at https://portal.sangoma.com
- Select Products > Product Claims > Pending Claims to view all pending claims that you need to approve or deny