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Setting a Global Failover

  • Click on the "My Account" option at the top of the page
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  • Click on the Trunk Groups tab


     
  • Click on the Configure Failover option for your Trunk Group


  • Define your failover options as outlined below:
    • Primary Failover
      • Failover FQDN/IP:  In the event that your system is not registered or our servers cannot reach you, you can provide an IP or full domain where we should try to deliver your calls. The typical format would be "mypbx.mycompany.com:5060." By default, we will assume port 5060 if not provided. If you have any per-DID failover settings, we will try this IP/FQDN before trying the per-DID number. If we can't deliver the call to this address and you have a failover number set, we will send the call there. This is considered an advanced feature of PBX configuration, and your PBX configuration is not included with our free SIPStation support. We do offer paid support services if you would like help with this.
      • Trunk Group Name: If your account is setup with more then 1 Trunk Group as outlined here you can choose to set this failover to that Trunk Group instead of a IP Address.
    • Secondary Failover
      • Failover Number: In the event that your system is not registered or our servers cannot reach you, you can provide a 10-digit phone number where we should send the calls. If you have an IP/FQDN set up, we will try that first. If you have a per-DID failover number we will ignore the global failover number and use the per-DID failover number instead.
    • If you only want to failover to a phone number you can skip setting a Primary Failover and only set the Secondary Failover to the phone numbers you want us to forward calls to.

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