Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

When any metered service is switched "On," causing Top Up to be enabled for the first time, a Top Up charge of $25 will be placed into your "reserve account." Any per-minute usage fees will be deducted from this account until the account falls below its minimum balance (default is $5). When that happens, we will automatically charge your card the "Top Up" amount that you set with us. The default (and minimum) amount for a Top Up is $25, but you can increase this.  The amount for active calls are only deducted from your top up balance as the calls are completed.  This can cause the effect of exceeding your top up balance and going negative.  For example if you had 20 calls established all using Bursting mode and each of those calls lasted 30 minutes the charge for each call is not deducted from the Top Up until the call ends which would allow you to go below the Top Up dollar amount you have set.  Do not use Top Up as a fraud protection on your system.  You are responsible for all calls on your account.

...