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You may wish to set up E911 service on additional DIDs, especially if your numbers are associated with different physical locations (even floor, suite or room variants). There is a monthly fee associated with E911 service on additional DIDs.

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When you make your first purchase of one or more SIPStation DIDs, we designate one of those DIDs as the Master E911 DID. You must enter address information for this DID (including floor, suite and room number, as applicable). You can designate a different DID as the master, and can set up additional addresses as described later in this wiki, but you must enter address information for at least the master DID.

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  1. Log in to SIPStation at http://www.sipstation.com, and choose a location if applicable.
     
  2. Click My Account.

     
  3. If there is no address set up for this SIPStation location's Master E911 DID, you will see a warning message toward the right side of the screen. Click the Configure E911 button.

     

  4. Master e911 Address window will pop up. Enter the contact person's name and address. The address must be a valid physical street address and cannot be a P.O. box. Specify floor, suite room number, as applicable.

     

  5. Click the Save Address button. The window will close.

  6. Now, when viewing the My Account section, you should no longer see any warning message. Instead, toward the left side, you should see a Master E911 Summary section showing the name and address on file.

     

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    1. Click Save to add or change an E911 address. If you are adding new E911 service to a DID, you will also be asked to agree to the monthly charges.
    2. Click Set as master e911 to designate the DID as your new Master E911 Number.
    3. Click Delete e911 Address to remove E911 service from the DID. This will also cancel the monthly charge for E911 on that DID.

      EXAMPLES:

      Updating Info for the Master E911 DID: This is what the window looks like if you click Update next to your Master DID. Your only option here is Save because you are required to have E911 service on your Master DID. You cannot remove the information from this DID until you designate a different DID as the master. To update the address, enter new information and click Save.



      Updating Info for an Additional E911 DID, or Designating a New Master: This is what the window looks like if you click Update next to an Additional E911 DID. Your options are Save, Set as master e911, and Delete e911 Address. To update the address, enter new information and click Save.

      Info
      titleChanging your Master E911 DID via the SIPStation Store

      When you designate a different DID as a Master E911 DID, the old master will become an "Additional E911 Number." This number will continue to have E911 service unless you cancel it. Remember, any "Additional E911 Numbers" have a monthly fee for E911 service. If you no longer wish to have E911 service on the previous Master E911 DID, click Update next to that DID and then click Delete e911 Address.



      Adding E911 Service to a DID: This is what the window looks like if you click Add next to a DID that does not already have E911 service. To add E911 service to the DID, enter the address information (including floor, suite and room, as applicable), check the box to agree to the monthly charges, and click Save.


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  • To edit the E911 information for more than one DID at a time, click the E911 button.



  • Your DIDs will be shown at the left, divided into two categories: those that do not have an E911 address assigned, and those that do. (Your Master E911 DID is not included and cannot be edited here).
    In this example we have two DIDs, one with a E911 address assigned and one that does not yet have an E911 address.


  • Select the DID(s) you would like to edit as a group. The estimated charges for E911 service will be shown below the DIDs.
    In our example we are selecting both DIDs.
     

  • Enter or update the Contact Person and Address. This information will be applied to all of the DIDs you just selected. Check the box to agree to the additional monthly charges, and click the Add/Update Addresses button. Be sure to include a floor, suite or room number, as applicable.

     

Managing E911 Addresses via the FreePBX SIPSTATION Module

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Updating Info for the Master E911 DID: Under SIPStation Settings / E911 Information you'll see the option to Edit E911 Information.   Selecting this option will open a window to update you existing E911 address, see below.   To update the address, enter new information (including floor, suite and room number, as applicable) and click the Save Changes button.








Updating Info for an Additional E911 DIDThis is what the window looks like if you click Modify next to an Additional E911 DID. Your options are Update, Set as Master E911, and Delete E911 for DID. To update the address, enter new information (including floor, suite and room number, as applicable) and click the Update button. You need to check the box to agree to the additional charges.


Adding E911 Service to a DID: This is what the window looks like if you click Set next to a DID that does not already have E911 information. To add E911 information to the DID, enter the address (including floor, suite and room number, as applicable), check the box to agree to the monthly charges, and click the Add button.

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