...
Send in both the Support Backup (from step #6) and Wireshark trace (from step #4) to support.
SBC configuration backup archive is encrypted using openssl from version 3.0.8 later.
Use below command to decrypt the backup archive:
openssl enc -aes-256-cbc -nosalt -d -in <input.tgz> -out <output.tgz> -pass pass:[email protected]