This wiki is for the Support page of System Admin, not to be confused with the Support VPN page.
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This module The Support page in System Admin helps you prepare for receiving technical support related to your system. You can quickly and easily set up SSH keys that will give Sangoma support staff access to your server, and you can remove those keys when you no longer need them. You can also download system information files (log dumps) that you can give to the support team.
- On the top menu click Admin
- In the drop-down menu click System Admin
- In the menu at the right, click Support
As per our Terms of Service, we require direct SSH access to deliver service on all support requests. We're unable to do any use VPN clients or Desktop Sharingdesktop sharing.
To enhance security, and ease support issues, you may install the "ssh_keys" RPM package. This package permits authorized Sangoma support staff to access your server without the need to divulge any system passwords. This does not alter any existing authorized keys, and may be removed at any time.