Part of the VQ Plus Commercial Module
| Table of Contents |
|---|
Overview
Queue Callback is part of the VQ Plus module. When enabled on a queue, the callback feature frees a caller's time by letting him or her "press 1" to exit the call queue and receive an automated callback. The callback can go to the number they called in with, or one of their choice, and you have control over what are considered acceptable numbers.
...
Yes/No : This option is to handle the Queue announcements through Queue Or Callback Daemon . Callback Daemon will be playing the announcements along with MOH
If you enable this option then callback daemon will be handling the following announcements caller position, holdtime and periodic announcements.(Note: Announcements timings may vary from 0 to 10 seconds). If the option is disabled then all announcements will be from Queue. Note : Queue will be announcing the position based on the active calls in the queue (Not included of callback opted calls)
...