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titleAgent Login

Queue Agent Login Toggle (All Queues)

  • *45 is the default queue login toggle feature code. Agents can log into all queues in which they are a dynamic member by dialing *45. They can log out by dialing *45 again. The system will give voice prompts to the caller to indicate status of their queue login.

Queue Agent Login Toggle (Single Queue)

  • Dynamic agents can log into or out of a specific queue by dialing *45xxxx where xxxx is the queue number. The system will give voice prompts to the caller to indicate status of their queue login.

Queue Agent Login Toggle (All Queues with Hint)

  • Agents can log into all queues in which they are a dynamic member by dialing *45*yyyy where yyyy is the user's extension number. They can log out by dialing *45*yyyy again. The system will give voice prompts to the caller to indicate status of their queue login and will track a hint indicating login status making it suitable for a phone BLF button.

Queue Agent Login Toggle (Single Queue with Hint)

  • Dynamic agents can log into or out of a specific queue by dialing *45yyyy*xxxx where xxxx is the queue number and yyyy is the user's extension. The system will give voice prompts to the caller to indicate status of their queue login. This dial string has an associated hint that will track the users login status of the queue, making it suitable for a phone BLF button.

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