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  • On the top menu click Admin
  • In the drop-down click Blacklist

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Blacklisting a



Make sure Blacklist is the active tab. Click the Blacklist Number button. A window will pop up where you can enter a number and description.


Once complete click the Save Changes button. You'll receive confirmation that the number was added. Then, you can click the Close button.

Removing a Number from the Blacklist

In the Blacklist tab, check the checkboxes for the entries you wish to delete.

Click the Delete Selected button to delete the selected entries. Click OK to confirm the deletion.

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Alternatively, you can click the trash icon Image Added for an individual entry to delete it. Click OK to confirm the deletion.

Viewing Statistics

Click the statistics button Image Addedto view a list of inbound calls from the blacklisted Caller ID. Note these are not necessarily all "blocked" calls, since the list will include any calls received prior to when you blacklisted the number.

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Importing or Exporting a Blacklist in CSV File Format

Click the Import/Export tab.

The required CSV format is shown.

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To import a CSV file, click the Import from CSV button, select a file from your computer, and click the Upload button.

To export a CSV file, click the Export to CSV button.

Blocking Unknown Caller ID Calls


Choose a destination. If you do not choose a destination, callers will hear the "not in service" message.

Click the Submit button.

How to Use Feature Codes to Block Numbers

You can also blacklist any number using feature codes. If you log into the Feature Codes module (Admin → Feature Codes), you will see the actual feature codes defined for Blacklist.

The default settings are shown below: