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• To have SIPStation send a request to update LIDB records with your Caller ID Name (CNAM), please download the following form.
  • https://portal.sangoma.com/marketing/resources/78/SIPStation/LIDB-Form.pdf
• Please fill in all the information on the form, then open a SIP trunking/SIP Station support request ticket in our Support Center under the "SIPStation Support" Department as shown below. You will use this ticket to submit the form.
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  Select the SIPStation Location that is associated with your request.
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  Select a category of "Update LIDB Records."
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  Type a subject into the subject line and write your message below.
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  Click "Add File" and then click "Choose File." Select your LIDB document from your computer.
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  Click "Submit" to send us your ticket.
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  at https://help.sangoma.com/. Ensure you include the signed copy of the LIDB Form. 

• We will submit your LIDB update request. We will update the ticket once we have confirmation that the changes were accepted into our upstream carrier's database.

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