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Comment: Updated for 13

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titleThis wiki has been updated for Version 13 of your PBX GUI

Info

The Voicemail Reports module is not to be confused with Voicemail Admin, found under Settings. This wiki is for the Voicemail Reports commercial module.

 

Table of Contents

Overview 

The Voicemail Reports module is useful for taking a quick look at recent voicemail activity and how the voicemail boxes are configured. You can tell if voicemail users have recorded their greetings and, if required, listen to them as well.

Logging In

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 The Voicemail Reports module

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View Voicemails

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Greetings & Settings

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provides “at-a-glance” access to basic voicemail usage and setup. This module is particularly useful on system turn-up, helping to ensure that all voicemail users complete their personalization of the voicemail application.

Logging In

  • In the top menu go to Reports
  • In the drop-down menu go to Voicemail

Greetings and Settings Tab

When you first navigate to the Voicemail Reports module, you should be on the Greetings and Settings tab. Click that tab if not there already.

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This tab gives you further insight into your voicemail system. You can quickly tell who needs to record

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names and greetings, and you can listen to those recordings. (Recording a name will prevent the system from using text-to-speech to say someone's name in the dial-by-name directory.) You can also see who is set up to receive voicemail to e-mail. Voicemail users are listed in a table with the following columns:

  • Mailbox: The mailbox that all of the following options apply to. Name and extension number are displayed.
  • Password- The password for the mailbox.
  • Name- : This recording is played when someone enters the a caller finds the user in the dial-by-name directory, or when a the caller first reaches their the user's mailbox.
  • Busy- : This recording is played if you are the callee is busy.
  • Unavailable- : This recording is played if you are the callee is unavailable.
  • Temporary- : This recording is played if someone has recorded an out of the office set their voicemail to use the temporary (out-of-office) message.
  • Attach: An e- Email mail will be sent to the address shown in this column when a voicemail is left, and the voicemail file will be included in the e-mail.
  • Delete- : If this column reads "Yes," then email a voicemail will be deleted from the mailbox when after it is emailed.

Recap

The Voicemail Reports module provides “at-a-glance” access to basic voicemail usage and setup. This module is particularly useful on system turn-up, helping to ensure that all voicemail users complete their personalization of the voicemail application.

 

  • e-mailed to the user. 

View Voicemails Tab

Click the View Voicemails tab.

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 This section allows you to review all the voicemail messages currently residing on the system.

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  • Mailbox: The mailbox this message belongs to.
  • Date: The date this message was left.
  • Folder: The folder this message currently resides in.
  • Caller ID: The Caller ID of the person who left the message.
  • Duration: The length of the message in seconds.

Audio Controls

In the Greetings and Settings tab and the View Voicemails tab, you can listen to recordings saved on the system, if your browser supports it.

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Image Added Play

Image Added Pause

Image Added Loop (click again to stop looping)

Image Added Mute (click again to unmute)