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Comment: included required epm module versions in the hotdesk section


    • This is an optional feature to allow Hot Desking phones to place outbound calls through Emergency Outbound Routes, while in a Logged-Out state.  This should be set up for systems where Kari’s Law, and Ray Baum’s Act compliance is required in locations where Hot Desking is used.    
    • For general information about setting up Hot Desking, please see this guide.
    • To set up a new Emergency CID Mapping for your Hot Desk phones, go to “Hot Desk Emergency CIDs”, found in the Advanced section of the Endpoint Manager menu.  If you do not see this new section, make sure your Core and Endpoint Manager modules are up to date.  This is a new feature that has been added to the Endpoint Manager module as of versions:,, and

    • Click the option to create a “New Emergency CID Mapping”.  Typically, you would create an entry for each Location where one or more Hot Desking phones are used.