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Log into the SIPStation Store and then follow the instructions below, depending upon whether you are setting up a global failover or per-DID failover.

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Setting a Global Failover

    • Click on the "My Account" option at the top of the page
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  • Scroll down to the "Global Account Failover Configuration" section.  Here you can see any failovers that are currently set up.
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    • Define your failover options as outlined below:
      • Failover Number: In the event that your system is not registered or our servers cannot reach you, you can provide a 10-digit phone number where we should send the calls. If you have an IP/FQDN set up, we will try that first. If you have a per-DID failover number we will ignore the global failover number and use the per-DID failover number instead.
      • Failover FQDN/IP:  In the event that your system is not registered or our servers cannot reach you, you can provide an IP or full domain where we should try to deliver your calls. The typical format would be "mypbx.mycompany.com:5060." By default, we will assume port 5060 if not provided. If you have any per-DID failover settings, we will try this IP/FQDN before trying the per-DID number. If we can't deliver the call to this address and you have a failover number set, we will send the call there. This is considered an advanced feature of PBX configuration, and your PBX configuration is not included with our free SIPStation support. We do offer paid support services if you would like help with this.
         
    • Press the Update button to save your changes or the Clear Failover button to remove your settings.

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    • Click on the "DIDs" option at the top of the page.
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    • You can define a failover number for each DID. If a failover number is defined, you will see the number. Otherwise you will see a "Configure" link.
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    • Clicking on "Configure" or a phone number in the right-hand column will bring up a window to let you update or delete the failover number.
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    • Optionally, if you need to set numerous DIDs to the same failover number, you can use the Mass Operations "Failover" button at the bottom of the page.


      • From here pick which DIDs you want to set the failover on, enter the failover number, and click the "Update Failover" button.

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