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  1. Log into the Portal at If you do not have an account, please see How to Create a Portal Account.

    Forgot your password? Click the I forgot my password link if you need assistance.

  2. Click on the Store option in the left side menu.

  3. Click the Support tab in the horizontal row of tabs. This will display the Hourly Support options by default.
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    You can choose from several categories of support services by clicking on the menu items to the left.
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  4. Pick Hourly Support from the left nav.
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  5. You can click on the icon for any item to learn more about it.
    Note: For PBXAct POMPs, a 3-step "wizard" will guide you through the selection process.
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  6. Find the individual support services you would like to purchase, and add them to your cart.

    1. Use the up/down arrows to adjust the quantity of each item, if needed.
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    2. Add the item to your shopping cart by clicking the green Image Removed button.
      Image RemovedAdd to Cart button below
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    3. Repeat the process for other support services if needed. You can also shop other sections of the store, such as hardware and support packages, and add those items along with support services.