Before performing the SIPStation password reset, make sure that you have access to your PBX and have disabled your SIPStation trunks.
To disable your trunks, go to the Trunks module and edit each SIPStation trunk (you will see at least 2).
There you will find the option to disable your trunks.
After completing the steps below to enter a new key, remember to go back to the trunks module and confirm they are no longer disabled.
once logged on click on My Account