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Comment: Updated for 13

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titleThis wiki has been updated for FreePBX 13.

Table of Contents

Overview

Queues by default will sort callers with a first-in, first-out order. The Queue Priority module allows you to enable particular callers to be weighted differently than weight some callers differently from others. By giving certain callers a higher priority, they are allowed to bypass all of the other callers with a lower priority to receive faster service. The default setting is for all callers to have a priority of zero. Callers with a higher number will be placed in front of priority zero callers. Queue priorities are often used when providing service level agreements (SLAs).

After you have created a queue priority, you can set it as a destination in any other module. A call that flows through the queue priority instance will retain its priority setting even if the next destination is not a queue. The priority would be retained when the caller reaches a queue later in the call flow.

Logging in

  • From the top menu click Applications
  • In the drop down click Queue Priority

Adding a Queue Priority

Once logged in you can set the following options.

Image RemovedClick the Add Priority button.

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Fill out the form as described below.

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Description

Create a descriptive name for the queue priority you are setting. We suggest you use one to easily identify a description that easily identifies the queue priority. ie. "VIP Customers"

Priority

Caller priorities can be set from 0-20 and the . The default setting for all calls is zero. The higher the number, the higher the priority assigned.

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This section is for selecting the call target that the caller will be sent to with their new priority. From this point forward, the caller will have a priority weight as set in the priority field above when they enter any queue. Please note that the destination does not have to be a queue, it . It could be an IVR or any other destination on your PBX. Once assigned a priority, the system will recognize the priority and in any queue the call eventually enters. Make sure to press the “Submit Changes” button when done to save your changes

Save

  • Click the Submit button.
  • Click the Apply Config button.