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Comment: Add Aastra 6731i attended transfer with a transfer softkey (e.g. BLF/Xfer) docs

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Aastra 6731i/6737i dedicated softkey instructions

If a dedicated transfer softkey softkeys for various extensions has been set up by your phone system administrator, this will allow blind transfers using just this keythe softkey can be used to perform blind transfers without having to enter the internal destination extension number.

  • Answer the call
  • The caller indicates they would to be transferred to someone else
  • Press the dedicated transfer softkey for the desired destination extension
  • The caller will immediately be directed to the new extension, which will begin to ring
  • Your connection will automatically end. Just hang up.

Attended/Consultative Transfers

Attended transfers are where the call is transferred after you have a introductory conversation with the person who is receiving the transfer (to describe who the caller is, for example). This is sometimes also called a consultative transfer.

  • Answer the call
  • The caller indicates they would to be transferred to someone else

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  • Continue as above from the "Wait for the other party to answer" section

Aastra 6731i dedicated softkey instructions

If dedicated transfer softkeys for various extensions has been set up by your phone system administrator, the softkey can be used to perform attended transfers without having to enter the internal destination extension number.

  • Answer the call
  • The caller indicates they would to be transferred to someone else
  • Press the "Transfer" key to have the caller placed on hold

  • The caller will be switched to on-hold music

  • You will hear a dial tone

  • Press the dedicated transfer softkey for the desired destination extension to start a private call with the person at the transfer destination extension. The outside caller will remain on hold.

  • Continue as above from the "Wait for the other party to answer" section

Aastra 6737i instructions

While on a call, the phone will display a softkey labeled "Xfer" in the lower-left corner area of the display. This softkey is used to perform either a blind or attended transfer

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Aastra 6737i dedicated softkey instructions

If a dedicated transfer softkey softkeys for various extensions has been set up by your phone system administrator, this will allow attended transfers using this keythe softkey can be used to perform attended transfers without having to enter the internal destination extension number.

  • Answer the call
  • The caller indicates they would to be transferred to someone else

...