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If using Fax Pro in FreePBX to send outbound faxes from the User Control Panel (ARI) you can have it automatically set the 9 prefix for you so users facing from the User Control panel wont need to add the 9 when dialing.  You do this in the Fax Configuration module in FreePBX


Please note you must have Asterisk setup to Handle T38 at the Asterisk level and this is not something we can provide support on. FreePBX does have a option to enable T38 in the SIP Settings module but you also need to make sure Asterisk is compiled for T38.