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titleAgent Login

Queue Agent Login Toggle (All Queues)

  • *45 is the default queue login toggle feature code. Agents can log into all queues in which they are a dynamic member by dialing *45. They can log out by dialing *45 again. The system will give voice prompts to the caller to indicate status of their queue login.

Queue Agent Login Toggle (Single Queue)

  • Dynamic agents can log into or out of a specific queue by dialing *45xxxx where xxxx is the queue number. The system will give voice prompts to the caller to indicate status of their queue login.

Queue Agent Login Toggle (All Queues with Hint)

  • Agents can log into all queues in which they are a dynamic member by dialing *45*yyyy where yyyy is the user's extension number. They can log out by dialing *45*yyyy again. The system will give voice prompts to the caller to indicate status of their queue login and will track a hint indicating login status making it suitable for a phone BLF button.

Queue Agent Login Toggle (Single Queue with Hint)

  • Dynamic agents can log into or out of a specific queue by dialing 45yyyy*xxxx where xxxx is the queue number and yyyy is the user's extension. The system will give voice prompts to the caller to indicate status of their queue login. This dial string has an associated hint that will track the users login status of the queue, making it suitable for a phone BLF button.

Alternative Login/Logoff Method (Single Queue) - Deprecated, these feature codes can be disabled in Settings, Advanced Settings

  • Dynamic agents can dial the queue number plus * to log into the queue, or the queue number plus ** to log out of the queue. The system will prompt the caller to enter their agent number.
  • For example, if the queue number is 123:
    • 123* = log in
    • 123** = log out

Logging in

  • In the top menu click Applications
  • In the drop down click Queues

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