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Removing DIDs from your existing SIPSTATION account

DID removal is effective immediately. At your next billing cycle, you will not be renewed/invoiced for the removed services. Also, if you cancel mid billing cycle, there will be no credit issued to your account.

  • Click on DIDs in the navigation menu.

  • You will see a list of DIDs on your account.  Find a DID that you want to delete and click the thebutton (red "minus sign") next to the DID.
    Note: The Master E911 Number cannot be deleted. If you need to delete this DID, designate a different DID as the Master first, as described in our wiki E911 Service.


  • You will be prompted to confirm the deletion of the DID. Press OK in the dialog box to proceed with removing the DID from your account.

Removing Trunks/Call Paths from your SIPStation account 

 

Warning

Trunk removal is effective immediately. At your next billing cycle, you will not be renewed/invoiced for the removed services. Also, if you cancel mid billing cycle, there will be no credit issued to your account. 

  • Click My Account in the navigation menu.


 

  • Click the minus button.


  • From here, you can move the slider bar down to any number of trunks (call paths) that you want. Press the Submit Changes button when done.   
    In our example we have taken it from 20 down to 15.  
     


  • A dialog box will pop up asking you to confirm the change. Click OK and the number of trunks will be updated.