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2022-10-24

Support ticket process has changed, see this page to open a support ticket https://help.sangoma.com/community/s/article/How-to-create-a-new-account-for-Sangoma-community-portal


Hours of Operations

Sangoma/SIPStation support is available Monday thru Friday 8:00AM to 6:00PM Central Time for US customers and 9:00AM to 5:00PM London time for our UK customers.

Support tickets are monitored after hours for service outages and will be responded to in a timely fashion. Other issues submitted after hours will be responded to during regular business hours.

  1. Before submitting a ticket, please review our Ticket Checklist
  2. Visit https://support.sangoma.com.  Log in with the same password you use for your SIPStation.com account.




  3. Click on the "Submit a Ticket" button.


  4. Select your ticket type (choose the SIPStation Support department) and click "Next."


  5.  Select the SIPStation Location that you would like to associate with this ticket. Choose a support category that best matches your issue.


  6. Fill out the subject line with a short summary of your request. In the message field, please provide a detailed description of your question or issue. Remember, the more information you provide, the easier it will be for us to quickly address your request.


  7. You can optionally upload files to your ticket. You may use the "Add File" button to choose files to upload, such as screenshots, documents, etc.
    1. Click "Add File"
    2. Click "Choose File" and select a file to upload from your computer.

      The name of your file is shown.


  8. Press the "Submit" button at the bottom of the page.
  9. The next screen will let you know that your ticket has been submitted. You will also receive an e-mail confirming your support request.


  10. Replying to a ticket: You can reply to any e-mails sent by the support system, and your responses will be entered into your support ticket. You can also view and reply to a ticket directly by using the "My Tickets" section of support.schmoozecom.com.

    If you are not receiving e-mails from the support system, check your "Spam" or "Junk" e-mail folders and add "[email protected]sangoma.com" to your trusted sender list.


    "My Tickets" button at support.sipstation.com:

    List of open tickets:

 

 

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