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Line Key Types

  • Line keys can be set up in End Point Manager with the following options.

  • Line Key Types:
    • BLF- ("Busy Lamp Field") - Monitors another extension or feature code that has state information on your PBX. The state is indicated by the BLF button.
    • Call Park- Used for one-touch Call Parking.
    • Conference- Configures a conference button to allow 5-way conference calling.
    • DTMF- Sends DTMF digits while on a active call, such as having the system dial a feature code while on a active call.
    • Hold- Places the caller on Hold.
    • Intercom- Causes the dialed extension to answer using Intercom Calling/Auto Answer instead of ringing.
    • LDAP- Button to Launch LDAP directory
    • Line- Sets up a line key. Each phone needs at least one line key.
    • MultiCast Paging- Starts a page to a specific MultiCast address.
    • Record- Toggles on-demand call recording. Requires the user to have on-demand recording permissions in the PBX.
    • Redial- Redials the last number.  
    • SpeedDial- Dials the programmed external number.  
      • To insert pauses, use a comma.  Each comma adds a 500ms pause when dialing.  
      • If you want to create a speed dial that dials a number and then waits for the user to enter more digits on the keypad you would use a + at the end of your speed dial such as *80+ would dial *80 when you press the speed dial button and then wait for you to enter more digits.
    • Transfer-Transfers a call to a new recipient.
    • Voicemail- Dials the voicemail system, allowing the user to check voicemail.
    • XML API- Provides access to the specified Phone App.

Configuring Line Buttons

  • Go into End Point Manager in your PBX and choose the Sangoma brand in the menu.


  • Click on the template in End Point Manager that you want to change a button for.

 

  • Click on the Models menu tab at the top 


  • Select a model number you want to add manage buttons for.

  • Make your Line Key button changes.
     
  • Save the Model using the Save Model button.

  • You now need to update the phone configuration file. Choose an option and click the Apply button. The three options at the bottom of the template are:

    • Save- This will only save your changes into the PBX database. It will not write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager.
       
    • Save and Rebuild Config(s)- This will save your changes to the PBX Database and also write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager. The phones do not retrieve the updates.
       
    • Save, Rebuild Config(s) and Update Phones- This will save changes into the PBX database, write out new config files for the phones, and also immediately update any phones that are mapped to use this template and currently registered to the PBX. This may cause the phones to reboot.
       
       
  • You can optionally change the label name for any button type except Line. The Label is the name that will be shown on your phone screen for that button.  
    • When picking the Line type, the label name will be whatever you defined in the Line Label section of the phone Template Settings. The default is to show the extension number of the device. You can change this to show the name instead, or both name and extension number.
       

  • You can also drag the button to be in a different spot. Left click on the button and while holding down your left mouse drag the button to a different spot and release it.
    In our example we will drag Button 21 up toward the top to make it button 4 on the phone. The button number will not change until you save the model.
     




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