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A Time Group is a list of times against which incoming or outgoing calls are checked. The rules specify a time range, by the time, day of the week, day of the month, and month of the year. Each time group can have an unlimited number of rules defined. Time groups typically are associated with time conditions, which control the destination of a call based on the time. A time group can also be assigned to an outbound route in order to limit the use of that route to the times defined in the time group.

Logging In

  • On the top menu click Applications
  • In the Drop down click Time Groups

Adding a Time Group

Click the Add Time Group button.


Enter a description to identify this time group. For example, “Closed Hours” works better to something generic like “Time Group 1.”


This is where you will define a time range. By default, there is one range available. You can define multiple ranges in the same time group by clicking the Add Time button.

The Time Group will evaluate to "True" during the times/days/months you define.

Available parameters are:

  • Time to start
  • Time to finish
  • Week Day start
  • Week Day finish
  • Month Day start
  • Month Day finish
  • Month start
  • Month finish


Tip: Unset Parameters

Unset (blank) week day, month day, and month parameters will default to "all."  For example, setting a start time of 09:00 and an end time of 17:00, and nothing else (no day, month, etc.), will make the condition true from 9AM to 5PM every day of the week, every day of the month, every month of the year.

If times are unset (blank) and there is also a week day, month day, and/or month range set, the day/date range will be considered an exclusion. You are essentially telling the system, "I want no time during this day/date range to be considered a match." You can use this technique to exclude certain days/dates from a broader time period. See examples below.

Excluding Time Periods Such as Holidays

After you have defined your "normal" or default time period(s) by adding one or more time ranges as described earlier, you can then add entries to exclude certain dates.

To define an excluded period, leave the time to start and time to finish BLANK. (Make no selection for times). Then, select a week day, month day, and/or month range in which you want this exclusion to apply.

Date-Specific Holidays:

Holidays such as Christmas, which always fall on the same calendar date, can be set by choosing the day of the month (for both start & finish) and the month (for both start & finish).

Floating Holidays:

Floating holidays - those that do not always fall on the same calendar date - require a bit more logic. You want the system to look for a specific day of the week within a possible date range. For example, Thanksgiving in the U.S. is the 4th Thursday of November. The possible dates are 11/22 through 11/28. To set an exclusion for Thanksgiving, you'd ask the system to look for a Thursday within that date range in November:

This type of logic can be applied to any "floating" date, such as "the second Tuesday of each month," for example:


Click the Submit button, then click the Apply Config button.

Assigning Time Groups to Time Conditions

After you create a time group, it will become available for selection in the Time Conditions module. For more information on Time Conditions, see the Time Conditions user guide.

Assigning Time Groups to Outbound Routes

This is useful if you need to control when a particular route can be used. For example, to keep people from dialing into other time zones in the middle of the night, or to limit access to routes when your office should be closed. You can find more information on outbound routes in the Outbound Routes module user guide.



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