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Important

Phone Apps are designed to work only with Sangoma IP Phones. Please see our End of Sale notice here on Phone Apps with 3rd Party Phones.

Overview

  • The purpose of the Time Conditions application is to let you override your normal time condition rules to in order force a matched or unmatched state. (i.e. "Open for Business" vs. "Closed for Business" or "Day" vs. "Night.")
  • There are two types of overrides, Temporary and Permanent.

Sample Use Cases:

  • Temporary Override (Matched or UnMatched) - For example, it's 4:00 PM on a Friday. Your normal time condition rule says to put the system in Unmatched (night) mode at 5:00PM, but you want to leave early. Setting a "Temporary Override" will put the system into Unmatched mode (night) until the next scheduled time change. From there on, the time condition schedule will take over. In our example the override would kick in until 5:00PM, then at 5:00PM the normal schedule will keep the system in Unmatched mode, since that is what the schedule was set up to do.  
  • Permanent Override (Matched or UnMatched) - For example, it's 4:00 PM on a Thursday. Your normal time condition rule says to put the system in Unmatched (night) mode at 5:00PM, but you want to leave early, and tomorrow is a holiday. Your business will be closed all day on Friday. Setting a "Permanent Override" (Unmatched) will put the system into Unmatched (night) mode and leave it in that mode mode until you go back into the application and tell it to reset the override, which will then force the system to use the automated schedule you created.

Viewing Time Conditions

  • After launching this application, you can see a list of all the time conditions you have permissions for. It will show the name, feature code, and current override state of the time condition (if set).

Overriding Time Conditions

  • For any time condition you can pick from the following options:
    • Reset Override - Use this option to remove any overrides currently set. This will tell the system to go back to the automated schedule immediately.
    • Temporary Matched - This forces the system to send all calls to the "Matched" destination of this time condition that you set up until the next scheduled automatic change. Once the new automatic scheduled change happens, this time condition will be back on the normal schedule that you set up moving forward, and will not be in override anymore.
    • Permanent Matched - This forces the system to send all calls to the "Matched" destination of this time condition that you set up indefinitely until you manually tell it to "Reset Override" from this application or from the Time Condition PBX GUI module.
    • Temporary Unmatched - This forces the system to send all calls to the "Unmatched" destination of this time condition that you set up until the next scheduled automatic change. Once the new automatic scheduled change happens, this time condition will be back on the normal schedule that you set up moving forward, and will not be in override anymore.
    • Permanent Unmatched - This forces the system to send all calls to the "Matched" destination of this time condition that you set up indefinitely until you manually tell it to "Reset Override" from this application or from the Time Condition PBX GUI module.

  • Press the Change button to edit or select a Time Condition for the highlighted item.


  • Use your down arrow to highlight the Time Condition you want to change to. In this example, we'll scroll all the way to the bottom option "Permanent Unmatched" and press the Submit button next to the up and down arrows.



  • Any time your time condition is in "UnMatched" mode, the light next to the "Time Condition" button will be on, regardless if the change was made via the automated schedule set up in the PBX GUI or through an override mode.


  • Now as you can see, Work Hours has been set to "Permanent Unmatched" and the light next to the "Time Conditions" button is lit red.


  • To change the override for all time conditions globally, highlight the Set All item and use the Change button to apply the change to all the time conditions you have access to.

COS to Restrict Which Toggles a User Can See

  • If you purchased and set up Class of Service restrictions, then the user will only be presented with Call Flow controls that they have permissions to see when they press the Call Flow button. Please see the Class of Service-Admin Guide for more information on using COS.
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