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NOTE: This is currently in a LIMITED BETA TEST Phase for Sangoma Partners. General Release expected by Q4 2018

The Queue Wallboard module allows you to easily view real-time information related to queues in the UCP module of FreePBX or PBXact. The queue information available includes:

  • the number of active calls in any queue 
  • the number of calls that have been abandoned
  • the SLA percentage (ratio of calls that are handled using pre-defined criteria)
  • a complete summary of queue statistics (such as wait time), over a pre-determined period of time
  • Agent status for any agent 

All of this information can be configured and displayed in a UCP panel with this module! These statistics can be displayed as needed even on a dedicated "wallboard" display for all agents and managers of the call center to see.

Features

- A real-time graphical view of queue statistics

Now, FreePBX and PBXact System Administrators or Call Center Managers can quickly access all the important information about their business queues in real-time at a glance:

- Management of Display via Widget Control

Administrators can configure the widgets displayed at a user or group level. This allows you to easily manage the information displayed about your agents and queues.

- Remote Servers

Adminsitrators now have the ability to compile queue informaiton from several PBX deployments! Queue Wallboard is not limited to processing queue data from the host deployment; instead multiple remote queues can be monitored allowing admins to deliver a single pane view of queues made up of data from local and multiple remote PBX deployments.

How do I Access Queue Wallboard Module?

The module link can be found under the reports section of your admin GUI. 

How do I know which widget have the information that I'm looking for?

See the Widget Definition page.

How do I use Queue Wallboard Module?

See the Queue Wallboard Module User Guide or Queue Wallboard Module Admin Guide .

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