THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI
The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups, and Paging.
I'm looking at this module as a solution for a client that has multiple incoming and outgoing DID's. Each DID refers to a store location. Each store location has it's own individual On-hold music. Problem is FreePBX has default on-hold music that applies to all outbound routes which it applies when for example a store calls a customer and then places them on hold. The default On-hold music is heard instead of the On-hold music specified in the Outbound route. Will this module allow an extension to use the on-hold music that has already been assigned to an outbound route only?