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  • Log into the Portal at https://portal.sangoma.com. If you do not have an account, please see How to Create a Portal Account.



    Forgot your password? Click the I forgot my password link if you need assistance.

  • You can view all your existing orders at anytime in the portal under the Orders tab at the left menu

    • Under Review – Orders that require shipping or human intervention that have not been accepted yet by the Order Desk

    • In Process – Orders that have been accepted and are in process of being completed by the Order Desk

    • Completed – Orders that have been shipped and invoiced in full

    • Rejected – Orders that were rejected by the Order Desk and include a reason why

    • All Orders – Shows all orders regardless of current status or state



  • From the list of orders, you can click on the Order Number to view the order. 

    • You can also see from the list of orders the current status of the order and which warehouse is handling the processing of the order

  • Viewing the order will show you the order details, including cost and estimated shipping cost, and let you print the order as a PDF

  • You can view the invoice as a PDF and print or save a copy
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