Purchasing support credits for Sangoma products is easy and only takes a minute.
Purchasing Support Credits
- Log into the Portal at https://portal.sangoma.com. If you do not have an account, please see How to Create a Portal Account.
Forgot your password? Click the I forgot my password link if you need assistance. - Click on the Store option in the left side menu.
- Click the Support tab in the horizontal row of tabs. This will display the Hourly Support options by default.
Pick Hourly Support from the left nav.
You can click on the icon for any item to learn more about it.
- Find the individual support services you would like to purchase, and add them to your cart.
- Use the up/down arrows to adjust the quantity of each item, if needed.
- Add the item to your shopping cart by clicking the Add to Cart button below
Repeat the process for other support services if needed. You can also shop other sections of the store, such as hardware and support packages, and add those items along with support services.
- Use the up/down arrows to adjust the quantity of each item, if needed.
Checkout Process
Select the desired deployment from the list. Products that include support credits such as Hourly Support Credit packages and Support Contracts give you the option to pick if you want the support credits tied to your organization or to create a Support Credits Card that allows a different organization to claim those support credits. Support Credits belong to a organization not a specific product and can be used across the organization for any support needs as long as the product has a active support. contract. Using a saved credit card? First time paying by credit card?
Double-check your selection, especially if you have deployments with similar names or numbers. A license cannot be moved after purchase. Your license will be assigned to the deployment you select.
Click the Apply to All option if you want to use the same Deployment ID with all licenses in your shopping cart.
How to Open a Support Ticket
See How To Open A Support Ticket for instructions on how to submit your support request.