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  • How to Purchase Support Credits
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Purchasing support credits for your FreePBX system is easy and only takes a minute.

  1. Log into the Portal at If you do not have an account, please see How to Create a Portal Account.

    Forgot your password? Click the I forgot my password link if you need assistance.

  2. Click on the Store option in the left side menu.

  3. Click the Support tab in the horizontal row of tabs. This will display the Hourly Support options by default.

  4. You can choose from several categories of support services by clicking on the menu items to the left.

  5. You can click on the icon for any item to learn more about it.

    Note: For PBXAct POMPs, a 3-step "wizard" will guide you through the selection process.

  6. Find the individual support services you would like to purchase, and add them to your cart.

    1. Use the up/down arrows to adjust the quantity of each item, if needed.

    2. Add the item to your shopping cart by clicking the green  button.

    3. Repeat the process for other support services if needed. You can also shop other sections of the store, such as hardware and support packages, and add those items along with support services.

  7. Your shopping cart is shown at the right of the screen.  Click on the Checkoutbutton to proceed to the payment process.
  8. Deployment-specific products, such as Peace of Mind Plans (POMPs), require you to select a Deployment. This is also true for any commercial modules in your cart.

    For each item that requires a deployment, you will see a "Search for deployment" drop-down menu.

    1. Click Search for deployment.

    2. Enter the Deployment ID number or name in order to find a list of matches.


    3. Select the desired deployment from the list.

      Double-check your selection, especially if you have deployments with similar names or numbers. A license cannot be moved after purchase. Your license will be assigned to the deployment you select.


      Click the Apply to All option if you want to use the same Deployment ID with all licenses in your shopping cart.
  9. Organization-specific items, such as support credits, require you to select an organization. One will be assigned by default. For each organization-specific item, you will see a drop-down menu with an organization name. If you have access to more than one organization, you can change the assignment if needed.

    1. Click on the drop-down to display a search box.

    2. Begin typing the organization name to display a list of matches. Select an organization from the list.

  10. If you have items in your cart that require shipping, enter your shipping address and choose a Shipping Rate. Your order total will be updated.

  11. Select your payment method: Credit CardWire Transfer, or Check. (If paying by wire transfer or check, instructions will pop up instructing you how to proceed, and orders will not be accepted until payment is made.)



     The Quote option allows you to save the order as a quote instead of making the purchase. Proceed with the rest of the steps below, but note that no payment will be made. You can convert the quote to an invoice later by going to Orders → Quotes in your Portal account.


    1. Using a saved credit card?

       Click here to display the instructions.

      Select one of your saved credit cards from the list and click the Choose Card button.

      For more information on managing stored credit cards, see: How to Manage Stored Credit Cards

    2. First time paying by credit card?

       Click here to display the instructions.

      If this is the first time paying by credit card, you will be prompted to enter your credit card information, including the billing address on file with your financial institution.

      1. First, enter your credit card number. The system will automatically detect the type of card and make other fields available.
      2. Enter the expiration date in MM YY format.
      3. Enter the name shown on the front of your card.
      4. Check the Save credit card box if you want to save this card information for future billing. For more information on managing stored credit cards, see: How to Manage Stored Credit Cards
      5. Enter the billing address.

      6. Next, enter the card verification code:

        • For American Express: Enter the four-digit code on the front of your card.
        • For other cards: Click the button to fill in the back side of the card. Then enter your three-digit CVV code from the back of your card.
      7. Click the add credit cardbutton.
  12. Do you have a Reference Number or Purchase Order Number? If yes, click the Yes button and enter a number.

  13. Check the box to agree to the Terms and Conditions for all products and services being purchased.

  14. Click on the Process Order button to complete your transaction.

How to Open a Support Ticket

The Portal and SIPStation web sites have links near the top that will take you to the support site.

To go directly to the support site, visit:

See How To Open A Support Ticket for instructions on how to submit your support request.

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