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Overview of Metered Services

Prepaid metered services include toll-free calling, international calling, outbound T.38 faxing, softcap bursting, and concurrency bursting. Payments for these services are made through our "Top Up" feature. Top Up is automatically enabled if you activate any of these metered services.

When metered services are switched "On" and Top Up is enabled, we will set up a "Reserve Account" with a default minimum balance of $5.00. Your per-minute usage fees will be deducted from this account until the account falls below its minimum balance. When that happens, we will automatically charge your card the "Top Up" amount that you set with us. The default and minimum amount for a Top Up is $25.00.

For example, if you set a minimum balance of $5 and a Top Up amount of $50, we will charge you $50 as soon as your account balance decreases to $5.00. This will bring the funds in your reserve account back up to $55.

We only Top Up your account a maximum of once per 24 hours. If your reserve account reaches $0, you will not be able to use any metered services until more funds are added. In order to avoid metered service interruptions, you'll want to set your Top Up amount high enough to cover your expected daily usage, at a minimum. We also recommend that you set the Top Up amount high enough to provide a "buffer" in case we ever run into problems charging your credit card. This would give you time to respond to any notifications we send you regarding failed charges, and correct the issue before your reserve account drops to $0.

Top Up charges will show up on your SIPStation statement at your next billing renewal date as payments on your account with a description of "ThresholdTopUps."

How to Enable and Manage Top Up Settings

  • Click on the "My Account" option at the top of the page.

  • Enabling Top Up and Metered Services: Scroll down toward the bottom "Metered Services" section. When you switch any of the metered services to "On" (green), you will see the Top Up settings appear as shown below.

  • Changing Your Low Balance Threshold and Top Up Amount: You can click the "Update" button in the Top Up settings to change either of the amounts.
    • Low Balance: When your reserve account hits this amount, it will trigger a charge on your credit card for the Top Up Amount.
    • Top Up Amount: The amount to be charged to replenish your Reserve Account.

  • Disabling Top Up and Metered Services: Since Top Up is automatically enabled if you are using any metered services, you will need to turn all metered services OFF in order to prevent future Top Up charges on your credit card. To do that, set the switches to "off" (gray) for all metered services. Your Top Up amounts will still show up, but metered services will be disabled and your credit card will not be charged for further Top Ups.

Please note: No refunds are issued for prepaid (metered) services. Please see our Refund Policy for details.