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What is the Ring Groups Module used for?

The Ring Groups Module is used to create a single extension number that your users can dial in order to ring multiple extensions at the same time.  It also creates a destination to which you can send calls that will ring those multiple extensions.

For example, you could create a Ring Group that will allow your local phones to dial 600, and then all (or some) of the phones in the office will ring.  You could also set the Ring Group as a destination in an Inbound Route, so that calls to a DID (i.e., a phone number) specified in the Inbound Route will cause all of the Extensions in the Ring Group to ring when the DID is called.  You could also set the Ring Group as a destination an an IVR, so that when a caller presses 1, a group of phones will ring.

How is the Ring Groups Module related to the other Modules?

Because the Ring Groups module creates a destination to which you can route calls, the Ring Groups Module is related to the any module that can route calls to a destination, including the Inbound Routes Module, the IVR Module, the Time Conditions Module, etc.  Because the Ring Groups module is used to Ring Extensions, it is also related to the Extensions Module.  Because you can set an optional destination to send calls to if nobody picks up after a certain amount of time, the Ring Groups Module is also related to any Module that can be used as a destination for a call.

How Do I Get to the Ring Groups Module?

To access the Ring Groups Module in FreePBX 2.10 and later, access the graphical user interface using a web browser.  Click on the "Applications" pull down menu at the top and then select "Ring Groups".

To access the Ring Groups Module in FreePBX 2.9 and earlier, access the graphical user interface using a web browser.  Click on the "**" option on the left, and then click on "**."

**INSERT SCREENSHOT SHOWING 2.10 Ring Groupss PULLDOWN**

How Do I Create a New Ring Group?

To create a new Ring Group, click on the "Add Ring Group" link at the top, right hand side of the screen in the Ring Groups Module.  Make the changes that you desire, then scroll to the bottom, click "Submit Changes."  Then click the red "Apply Config" bar at the top of the screen. 

**INSERT SCREENSHOT SHOWING 2.10 Ring Groups ADD Ring Groups**

How Do I Modify a Ring Group?

All of your existing Ring Groups should be listed at the upper right hand section of the screen, under the "Add Ring Group" option.  If you want to modify or delete one of your existing Ring Groups, just click on it.

**INSERT SCREENSHOT SHOWING 2.10 Ring Groupss EXISTING Ring GroupsS**

What Do Each of Ring Groups Options Mean?

After you select the Ring Group you want to modify (or that you want to create a new Ring Group), you'll be brought a new screen that lists the configuration options that are used for an Ring Groups.  You can get a general description of what each option does by placing your mouse on the question mark to the right of the option (in FreePBX 2.10 and higher) or on the text of the option (in FreePBX 2.9 and earlier), and a tooltip will appear that explains the option.

**INSERT SCREENSHOT SHOWING 2.10 Ring Groupss OPTIONS** 

Sample Ring Groups Configurations:

Ring Entire Office

Ring Group Number:  600

Group Description:  Ring Entire Office

Ring Strategy:  Ring All

Ring Time:  30

Extension List:  

100

101

102

103

104

105

Destination if No Answer:  Voicemail:  <0> Operator (no answer)

Ring Mobile Phone

Ring Group Number:  601

Group Description:  Ring Mobile Phone

Ring Strategy:  Ring All

Ring Time:  30

Extension List:  

2125551212#

Confirm Calls:  Checked

Destination if No Answer:  Voicemail:  <100> John Smith (no answer)

Note:  
Replace 212555121 with your mobile phone number.  This Ring Group can be used as an Extension in another Ring Group (such as the Ring Entire Office group above) so that calls to the Ring Group will also ring your mobile phone, but will require you to press "1" to accept the call.  This is necessary to prevent the mobile phone voicemail from taking all calls when your mobile phone is out of range.  You can also include a Ring Group Number as an Extension in another Ring Group.  When including 601 in another Ring Group, add a # to the Ring Group Number (i.e., 601#).


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